Return Policy

🌟Baba & Nana Return Policy 🌟

Oh, hello there! We totally get it – sometimes things don't work out, and that's okay! We want you to be nothing less than thrilled with your purchase from Baba & Nana. So, if you need to return or exchange an item, here's how we'll make it as smooth as buttercream frosting:

🌈 Returns and Exchanges Eligibility 🌈

You have 30 days from delivery to let us know if you'd like to return or exchange something. We want it to be purrfectly pristine, though! So, please make sure the item is undamaged and still rocking its original packaging with all the tags and labels snuggled up tight.

💌 Process for Returns and Exchanges 💌

Ready to initiate your magical return or exchange adventure? Just reach out to our adorable customer support team at admin@babaandnana.com. They're like sunshine on a rainy day and will guide you through the process!

⭐️ Step 1: Let Us Know: Send a friendly message to our team within 30 days of receiving your order. Tell us why you want to say goodbye or get cozy with another item.

✨ Step 2: Wait for the Magic: Our customer support fairies will work their magic and respond to your request with a warm smile, providing instructions for the return address (if needed).

✨ Step 3: Send It Our Way: But wait! Please don't send the item back without our enchanting approval!

💫 Refunds 💫

Once we receive the returned item and give it a big hug, we'll process your refund within 5 business days. We'll send it flying back to you using the same payment method you used during checkout.

A tiny note: If the item doesn't meet our return policy criteria or looks like it's been on a wild adventure, we might need to give you a partial refund or send the item back to you with a little love note.

✨ Exchanges ✨

Hoping to trade for something else in our treasure trove? You're in luck! Follow the same magical steps for returns (refer to Step 1, 2, and 3).

✨ Damaged or Defective Items ✨

Oh no! Did your parcel suffer a little mishap during its journey to you? Please let our customer support team know immediately within 7 days. We'll sprinkle some fairy dust and sort it out in no time!

💫 Shipping Errors 💫

Oopsie-daisy! If you received the wrong item because of our mischievous elves, fret not! Reach out to our customer support team within 7 days, and we'll fix it faster than you can say "abracadabra"! We'll cover the return shipping and send the right item to you, no extra charge.

🌟 Final Sale Items 🌟

Some treasures are just meant to be cherished forever! Keep an eye out for items marked as "Final Sale" - they're extra special and, unfortunately, not eligible for return or exchange.

🌟 Contact Information 🌟

Need a sprinkle of help or have any magical questions about our return policy? Our delightful customer support team is here for you:

Email: admin@babaandnana.com Phone: 770-910-3150

🌈 Modifications to the Return Policy 🌈

We might add a dash of magic or tweak things here and there, so don't forget to check back for updates! Any changes will be as shiny as stardust and effective immediately upon posting the revised policy on our website.

Thanks for being a part of our enchanting world of shopping! We love you to the moon and back!

With all the sparkles and smiles, Baba & Nana ✨